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Submit your own researchAI Powered Student Assistance Chatbot for Department of Technical Education
This paper presents Saviour, an AI-powered multilingual student assistance chatbot designed for institutes under the Directorate of Technical Education (DOTE), Maharashtra. The system uses a hybrid NLP approach combining rule-based FAQ matching with a large language model to deliver fast and accurate responses. It supports multiple Indian languages and integrates features such as result checking, timetable access, and syllabus retrieval. Experimental results show high accuracy (~91%), low response latency (<2 seconds), and improved student satisfaction, demonstrating its effectiveness in enhancing student support services.
Nilima Mahendra Patil · Mumbai
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